Yeah, I get that - I felt like his apology missed the point, too, in that I didn't read any acknowledgment that he felt he was wrong for not having listened, made himself aware, and investigated the situation first before he started saying such profoundly hurtful and negative things. It was more like, "I'm sorry for yelling about something so clearly important," not an apology for the behavior that *led* him to yell.

That's all semantics, maybe, but anyway, thanks, I'll shoot you an email. ;)